BUSYTAP CANCELLATION & REFUND POLICY
Last Updated: 18 September 2026
At BusyTap, we understand that plans can change. Our Cancellation & Refund Policy is designed to provide flexibility for customers while respecting the time, preparation and travel commitments of our Professional Partners.
This policy applies to bookings made through the BusyTap platform.
1. Customer Cancellation
Customers may cancel a booking through the BusyTap platform before the scheduled appointment time.
The following cancellation charges may apply:
More than 4 hours before appointment
FREE cancellation — Full refund of the eligible booking amount.
2–4 hours before appointment
A cancellation fee of 20% of the service price may apply.
Less than 2 hours before appointment
A cancellation fee of 50% of the service price may apply.
Professional already travelling or has arrived
A cancellation fee of up to 100% of the service price may apply, depending on the circumstances.
Any applicable cancellation charge will be communicated through the platform where reasonably practicable.
2. Customer No-Show
A Customer may be considered a No-Show when:
* The Customer is unavailable at the confirmed service location;
* The Professional Partner cannot reasonably contact the Customer;
* The Customer provides an incorrect or inaccessible location; or
* The Customer fails to attend or receive the service within the applicable waiting period.
Professional Partners should make reasonable efforts to contact the Customer and may be required to wait for up to 15 minutes after the scheduled appointment time.
Where a Customer is considered a No-Show, the booking may be treated as completed for cancellation purposes and no refund may be provided, subject to applicable law and the circumstances of the booking.
3. Professional Partner Cancellation
Professional Partners are expected to fulfil all confirmed bookings.
If a Professional Partner needs to cancel, they should do so as early as reasonably possible.
If your Professional Partner cancels, BusyTap may:
* Attempt to match you with another available Professional Partner; or
* Provide a full refund of the eligible amount if a suitable replacement cannot be provided or you choose not to accept the replacement.
Customers will not be charged a cancellation fee where the cancellation is caused by the Professional Partner.
Repeated or unreasonable cancellations by Professional Partners may affect their access to the BusyTap platform.
4. Professional Partner No-Show
If a Professional Partner fails to arrive and does not provide reasonable notice, the Customer should report the issue through BusyTap.
After verification, BusyTap may provide:
100% refund of the eligible booking amount, or where appropriate, assistance arranging a replacement Professional Partner.
BusyTap may take action against Professional Partners with repeated verified no-shows.
5. Late Arrival by Professional Partner
We understand that traffic, weather and other circumstances may occasionally cause delays.
Professional Partners should inform Customers of significant delays where possible.
If a Professional Partner is significantly late and the Customer can no longer reasonably proceed with the service, the Customer may contact BusyTap Support.
BusyTap will review the circumstances and determine the appropriate resolution, which may include rescheduling, replacement or an eligible refund.
6. Customer Late Arrival
Customers should be ready at the confirmed location at the scheduled appointment time.
A delay by the Customer may reduce the available service time where the Professional Partner has another confirmed booking afterwards.
Where the Customer is more than 15 minutes late or unavailable, the Professional Partner may be permitted to cancel the booking and the applicable late-cancellation or No-Show rules may apply.
7. Rescheduling
Where available, Customers may reschedule instead of cancelling.
More than 4 hours before appointment: Rescheduling may be permitted without additional cancellation charges.
Rescheduling closer to the appointment time may be subject to Professional Partner availability and applicable fees.
A new appointment is not confirmed until confirmation appears through BusyTap.
8. Refunds
Where a refund is approved, BusyTap will initiate the refund to the applicable original payment method or another method permitted through the Platform.
The time required for funds to appear may depend on the bank, card issuer, e-wallet or payment provider.
BusyTap does not control processing times imposed by third-party financial institutions.
9. Service Quality Complaints
Cancellation and dissatisfaction with a completed service are treated differently.
If a service has already been substantially or fully completed but the Customer is dissatisfied with the result, the matter will normally be handled as a service complaint, rather than a cancellation.
Customers should report service-related concerns to BusyTap as soon as reasonably possible and provide relevant information or evidence where appropriate.
BusyTap may review the circumstances with both the Customer and Professional Partner before determining an appropriate resolution.
10. Exceptional Circumstances
BusyTap may waive or adjust cancellation charges in reasonable exceptional circumstances, including:
* Serious emergencies;
* Significant platform technical failures;
* Incorrect bookings caused by a verified BusyTap system error;
* Serious safety concerns;
* Severe weather or major disruption;
* Professional Partner failure to attend; or
* Other circumstances BusyTap reasonably determines justify an exception.
Supporting information may be requested where appropriate.
11. Promotional Codes and Credits
Where a booking was made using a promotional code, voucher or BusyTap credit, the refund treatment of that promotional value may be subject to the specific promotion terms.
Cash value will not necessarily be provided for promotional benefits that were issued without charge.
12. Abuse of Cancellation or Refund System
BusyTap may investigate accounts displaying patterns of suspected:
* Fraudulent refund claims;
* Repeated intentional cancellations;
* Payment disputes without reasonable grounds;
* Promotion abuse; or
* Manipulation of the booking system.
BusyTap may restrict or suspend accounts where misuse is reasonably established, subject to applicable law.
13. How to Cancel
Customers should cancel confirmed appointments directly through the BusyTap platform where the cancellation function is available.
Open Booking → Select Booking → Cancel Booking → Select Reason → Confirm Cancellation
Any applicable cancellation fee should be displayed or communicated before final confirmation where reasonably practicable.
14. Contact BusyTap
For cancellation, refund or booking disputes, please contact:
BusyTap Customer Support
Email: [insert official support email]
Support Channel: [insert WhatsApp/in-app support details]
Please provide your Booking ID and relevant booking information to help us review your request.
Quick Cancellation Guide
More than 4 hours: FREE cancellation
2–4 hours: 20% cancellation fee
Less than 2 hours: 50% cancellation fee
Professional travelling/arrived: Up to 100% cancellation fee
Customer No-Show: Up to 100% charge
Professional cancels/no-show: Full eligible refund or replacement
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