BUSYTAP PRIVACY POLICY
Last Updated: 18 September 2026
BusyTap (“BusyTap”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, process, store, disclose and protect your personal data when you access or use the BusyTap website, mobile application, platform, services and related features.
BusyTap operates an on-demand personal care marketplace that connects customers with independent personal care professionals (“Professional Partners”).
By accessing or using BusyTap, you acknowledge the practices described in this Privacy Policy.
1. Personal Data We May Collect
Depending on how you use BusyTap, we may collect information including:
Account and Identity Information
* Full name
* Mobile number
* Email address
* Profile photograph
* Date of birth, where required
* Account login and authentication information
Booking Information
* Services requested
* Booking date and time
* Service location
* Professional Partner selected
* Booking history
* Booking status
* Special instructions provided in connection with a booking
Location Information
Where you provide permission, BusyTap may collect location information to enable location-based functionality, including matching customers with available Professional Partners and determining service areas.
You may manage location permissions through your device settings, although certain BusyTap features may not function properly without location access.
Payment and Transaction Information
We may process information relating to payments, transactions, refunds, fees, promotions and other financial activities conducted through BusyTap.
Where payments are processed by third-party payment providers, payment card or banking credentials may be collected and processed directly by those providers rather than stored by BusyTap.
Professional Partner Information
If you register as a BusyTap Professional Partner, we may collect additional information including:
* Identity verification information
* Professional profile
* Skills and services offered
* Qualifications, certifications or experience
* Service areas
* Pricing
* Availability
* Bank or payout information
* Portfolio photographs
* Customer ratings and reviews
* Booking and earnings records
* Other information required to verify or operate your Professional Partner account
Technical and Usage Information
We may automatically collect certain technical information, including:
* Device type
* Operating system
* Browser information
* IP address
* Application activity
* Login information
* Interaction with BusyTap features
* Diagnostic and performance information
* Cookies and similar technologies
Communications
We may retain communications made with BusyTap customer support and, where provided through the platform, communications between customers and Professional Partners.
2. How We Use Personal Data
We may process personal data to:
* Create and manage BusyTap accounts;
* Provide and operate the BusyTap marketplace;
* Process and manage bookings;
* Match customers with Professional Partners;
* Facilitate communication relating to bookings;
* Process payments, payouts, refunds and platform fees;
* Verify Professional Partners;
* Provide location-based services;
* Provide customer support;
* Send booking confirmations and service notifications;
* Maintain platform security and prevent fraud or misuse;
* Resolve disputes and investigate complaints;
* Improve our products, services and user experience;
* Conduct analytics and understand platform performance;
* Personalise relevant platform experiences;
* Send promotional communications where permitted;
* Maintain appropriate business and transaction records;
* Comply with applicable laws, regulations and lawful requests; and
* Protect the rights, safety and legitimate interests of BusyTap, our users, Professional Partners and others.
3. Sharing of Personal Data
BusyTap does not sell personal data as a business model.
We may disclose personal data where reasonably necessary to operate our platform, including to:
Professional Partners
When a customer makes a booking, relevant information may be provided to the selected Professional Partner to allow them to fulfil the requested service.
This may include the customer’s name, service requested, booking information, contact information and relevant service location.
Customers
Professional Partner information necessary for customers to evaluate and complete bookings may be displayed through BusyTap, including professional profile information, services, pricing, availability, ratings and other relevant information.
Service Providers
We may work with third parties that provide services such as:
* Payment processing
* Cloud hosting
* Identity verification
* Communications
* Customer support
* Analytics
* Cybersecurity
* Marketing technology
* Professional advisory services
These parties may process information only to the extent necessary to provide their respective services, subject to applicable contractual and legal requirements.
Legal and Regulatory Authorities
We may disclose information where required or permitted by applicable law, regulation, court order or lawful request from an authorised authority.
Corporate Transactions
If BusyTap undergoes an investment, financing, merger, acquisition, restructuring, sale or transfer of all or part of its business or assets, relevant information may be disclosed as part of that transaction subject to appropriate confidentiality and data protection safeguards.
4. Location Data
Location functionality is important to BusyTap because services may be delivered at locations selected by customers.
Subject to your permissions and device settings, location information may be used to:
* Determine service availability;
* Identify nearby Professional Partners;
* Facilitate service delivery;
* Calculate relevant distances;
* Improve matching and platform functionality; and
* Support safety, fraud prevention and dispute resolution where appropriate.
Users can control location permissions through their device settings.
5. Payments
BusyTap may use third-party payment providers to process customer payments and Professional Partner payouts.
Those providers may process payment information according to their own privacy policies and legal obligations.
BusyTap will take reasonable steps to work with appropriate payment providers and protect transaction-related information within our control.
6. Cookies and Similar Technologies
BusyTap may use cookies, software development kits, pixels and similar technologies to operate and improve our website and platform.
These technologies may be used for functionality, authentication, security, analytics, performance measurement and, where appropriate, marketing.
Where required, users will be provided with appropriate choices regarding non-essential technologies.
7. Marketing Communications
Where permitted by applicable law, BusyTap may send users information regarding services, promotions, offers, platform updates and other marketing communications.
Users may unsubscribe from marketing communications through the unsubscribe mechanism provided or by changing applicable communication preferences.
Operational communications relating to bookings, account security, payments or important platform notices may still be sent where necessary.
8. Data Security
BusyTap takes reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse or destruction.
However, no electronic transmission, storage system or online service can be guaranteed to be completely secure.
Users are responsible for protecting their account credentials and should immediately notify BusyTap if they suspect unauthorised access to their account.
9. Data Retention
BusyTap retains personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet applicable operational, accounting, legal, regulatory, fraud-prevention and dispute-resolution requirements.
When personal data is no longer required, BusyTap will take appropriate steps to securely delete, destroy or anonymise it, subject to applicable requirements.
10. Your Rights
Subject to applicable Malaysian data protection law and any permitted limitations or exceptions, you may have rights regarding your personal data, including the ability to:
* Request access to personal data held about you;
* Request correction of inaccurate or incomplete information;
* Withdraw consent where processing depends on consent;
* Limit certain processing;
* Opt out of certain marketing communications; and
* Exercise other rights available under applicable data protection laws.
Requests may be subject to identity verification and applicable legal requirements.
11. Cross-Border Data Processing
Some of BusyTap’s technology providers, infrastructure providers or service providers may operate outside Malaysia.
Where personal data is transferred or processed outside Malaysia, BusyTap will take appropriate measures to manage such transfers in accordance with applicable Malaysian data protection requirements.
12. Children’s Privacy
BusyTap services are not intended for individuals who are legally unable to independently enter into the relevant transactions or provide the required consent.
Where services involving minors are permitted, BusyTap may require involvement or consent from a parent or legal guardian where required by applicable law.
13. Professional Partner Responsibilities
Professional Partners may receive customer personal data solely for purposes connected with providing services through BusyTap.
Professional Partners must not misuse customer information, use it for unrelated purposes, disclose it without authorisation, or retain it longer than reasonably necessary or permitted.
Professional Partners are expected to comply with applicable privacy and data protection requirements.
14. Third-Party Services
The BusyTap platform may contain integrations or links to third-party websites, applications or services.
BusyTap is not responsible for the privacy practices of independent third parties. Users should review the applicable privacy notices before providing personal information to those services.
15. Changes to This Privacy Policy
BusyTap may update this Privacy Policy periodically to reflect changes to our platform, business practices, technology or applicable legal requirements.
When material changes are made, we may provide appropriate notice through the BusyTap platform, website, email or other suitable communication channels.
The latest version will display its effective or last-updated date.
16. Contact Us
For questions, requests or concerns regarding this Privacy Policy or the processing of personal data, please contact:
BusyTap
Privacy / Data Protection Team
Email: [insert official BusyTap privacy email]
Business Address: [insert registered/business address]
Company Registration No.: [insert registration number]
17. Malaysia Personal Data Protection
BusyTap intends to process personal data in accordance with applicable Malaysian data protection requirements, including the Personal Data Protection Act 2010 (Act 709), as amended from time to time, and applicable regulations, standards and guidelines.
Where there is any inconsistency between this Privacy Policy and mandatory requirements of applicable law, the applicable legal requirements will prevail.
BusyTap
Personal Care. On Demand.
